Shipping policy

Processing time

The time needed to prepare an order for shipping varies. Most items are made to order, so in busy periods it can take a little longer.  We aim to have the order ready to ship within a week from clearance of payment. If for some reason it takes longer, you will be informed by email. Items are handmade and any dates we specify for the delivery of the goods are approximate only.

 

Availability 

All products are subject to availability and may be withdrawn at any time. If we do not supply the goods we will not charge you and will refund any money already paid. However, we will not be responsible for compensating you for any other losses you may suffer, if we do not supply the goods.

 

Shipping costs

All prices on the website are exclusive of shipping costs which will be added to the price of when added to the shopping cart.  We ship with Royal Mail 2nd Class Signed For.

 

Estimated shipping times and costs

United Kingdom: 1-3 business days        £2.95     

Europe: 3-5 business days                        £9.95

North America: 5-8 business days           £9.95

Rest of the world: 8-10 business days     £9.95

FREE SHIPPING on UK orders over £59

Please note that we cannot guarantee these shipping times, they are just estimates.

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply.

We are not responsible for delays due to customs.

Return policy

We gladly accept returns and cancellations, with the exception of custom made orders. Contact us within 14 days of delivery and ship items back within 14 days, after you have notified us. You will have a full refund, minus the shipping costs. The buyer will be responsible for the return of the pieces and the costs of the return delivery. If the item is not in its original condition, any loss of value will be deducted from the refund.

You can request a cancellation and have a full refund including shipping costs, if you cancel your order before it has been shipped.

Unless the jewellery arrives damaged or defective, we can't accept returns for custom and personalised orders.

Accepted payment methods

We accept all major credit cards and PayPal payments